We use only brand name, high quality components, Copper (not aluminum) CPU Heat sinks, Certified Memory. This ensures a high level of reliability on the server hardware. Connected to 10/100 Ethernet ports.
We virtually have a near 100% up time record. We don"t have any complex legal SLAs; our business is built on the years of reputation of high level of customer satisfaction from our existing customers. Today, nearly 50% of our new business comes from referrals by our existing customers. We understand the need of 100% uptime for our customer-base and we know that our customers will take their business elsewhere if we do not meet their up-time requirements.
We provide 24-hour email support, and 24-hour phone support from India.
· Server Installation and Software errors are the customer’s responsibility and will be charged at $85/hour or as estimated by us.
· Backup space can be provided on our backup server for storing backups
· No Control panel access be given for unmanaged servers
· Unlimited server reboots 24x7